Job&Talent Business | Game-changing ratings and feedback
Product spotlight: Ratings and feedback - YouTube
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your Workforce is your most valuable asset what if
Product spotlight: Ratings and feedback
Job&Talent 4.29K subscribers
Provide ratings and feedback to workers quickly and easily
Motivate your top performers
Much like other marketplace apps like Uber and AirBNB, Job&Talent Business let’s you give ratings and feedback.
It helps workers know when they’re meeting company expectations, or not.
Give feedback quickly on the go
Simply tap the star rating you wish to give the worker, and it’s done.
That rating will be saved to their profile.
Leave specific comments
Use quick-feedback buttons, to highlight someone’s effort, attitude, punctuality and more.
You can also leave an optional comment, celebrating how well someone performed, or giving some advice on how to improve.
Nudge workers to improve after each shift
Share your expectations
The app shows workers what good performance looks like.
By having scores in the app, workers know what’s expected of them, and if there is room for improvement.
Nudge workers to improve after each shift
Workers get in-app nudges to help workers self-correct.
Gamification, push notifications along with nudges lets the worker know what they need to do to improve their performance and their score.
Make data-led shift decisions
Use ratings and feedback data to make powerful personnel decisions.
Reduce absenteeism by assigning shifts to people with strong KPIs. And consider future employment for those with consistently poor attendance data.
It also helps you identify and rehire your best past workers, or people who have worked for other companies.
Give visibility of ratings so everyone is on the same page
View the same live ratings data
Other supervisors, management and a worker have access to the same, live ratings and KPI data.
As a worker receives a new rating, it will automatically update on their profile.
Overall ratings stay with the worker
Like other leading tech marketplaces, a person’s rating and KPIs become their own. This boosts engagement. Workers know it will affect future shift and job opportunities.
We also show them where data fluctuates, so they’re also motivated or empowered to do better.
Workers get ratings push notifications
When someone has been rated, we send them a push notification.
Push notifications are motivational for your top performers, and nudge others to improve.
Roster your top performers based on data
Increase productivity in each shift
Ratings and feedback data are powerful.
We make it easy to identify people with high ratings, and high KPIs. It will increase productivity in every shift.
Give shifts to your best performers
As you scroll down your list of available workers, you’ll see who has performed well in the past.
In the short to mid-term, you can increase workforce quality and reliability by rostering only your top performers.
Gain visibility of shift performance
View supervisor performance insights
Job&Talent Business aggregates data to show you how well your supervisors are performing.
Each supervisor profile shows data:
- Satisfaction ratings from workers
- How well-attended their shifts are
- How many people they’ve rated
Get feedback from workers
As a worker finishes a shift, they’re asked ‘How was your shift?’. This becomes a shift satisfaction score.
Much like how ride-sharing apps ask you how your trip was, workers have the opportunity to provide simple yet powerful feedback.
Nudge supervisors to improve shift performance
Share your expectations
With simple data and visual cues, the app let’s supervisors know if they’re performing well against their metrics.
Nudge supervisors to improve
Nudges are a proven way to improve performance in the short and long term.
Push notifications and in-app messaging help supervisors course-correct.
Share powerful, actionable ratings and feedback data
Observe trends and insights
You’ll gain powerful insights and trends, especially when compared against your own productivity data.
Work from the same data
Both supervisors and management have access to the same data, highlighting top supervisors and others who may need support to improve.
Questions and Answers
What are the benefits of providing feedback and ratings to workers?
Providing feedback and ratings helps to continuously improve workforce quality by rewarding top performers and nudging others to improve. It also boosts worker engagement and allows businesses to make more informed rostering decisions, ultimately enhancing productivity and performance.How do supervisors rate workers’ performance?
Supervisors can rate each worker’s performance during or after their shift. These ratings contribute to the workers' overall rating, similar to how marketplaces like Uber rate drivers. High ratings motivate workers, while low ratings are accompanied by tips and nudges for improvement.How is ratings data shared within the company?
Ratings data is syndicated across the company and worker apps. This ensures workers and supervisors have access to the same information. Visual cues on the shift details screen indicate which workers have been rated and who still needs to be rated.How do ratings and KPIs affect worker profiles?
Worker profiles are updated with ratings and KPIs, providing greater visibility into their performance and upcoming shifts. This information helps in assigning more work to strong performers, thereby increasing overall productivity and workforce quality.Can workers see their ratings and KPIs?
Yes, workers can view their ratings and KPIs in the worker app within the Account section. This transparency empowers them to understand how they can improve their performance to meet company expectations. Workers are informed that supervisors make rostering decisions based on their profile, so it's in their best interest to perform well in each shift.What kind of notifications do workers receive about their ratings?
Workers receive push notifications when they are rated. These notifications inform them of their performance in real-time, helping to reinforce positive behavior and provide tips for improvement if necessary.How do ratings impact worker behavior and performance?
Ratings serve as a motivational tool for workers. High ratings encourage workers to maintain their performance, while low ratings come with tips and nudges to help them improve. This system fosters a culture of continuous improvement and engagement.How can supervisors use attendance data to improve scheduling?
On the People tab, supervisors can view a worker’s rating, hours assigned, and attendance score. This data allows them to identify top performers and assign shifts accordingly, improving overall attendance reliability and reducing absenteeism.Can supervisors rehire past workers through the platform?
Yes, supervisors can rehire past workers who have proven to be high quality and reliable. The Hiring tab shows past workers along with their key performance data, making it easy to rehire multiple workers quickly. They can also choose from a list of available people who haven't worked for them before.How does the platform support supervisors in improving their performance?
Supervisors have access to performance indicators on their profile, including how many people they’ve rated, attendance scores, and shift satisfaction scores. This visibility, combined with practical tips and nudges, empowers them to improve their performance.What is shift satisfaction and how is it measured?
Shift satisfaction is measured by asking workers to rate their shift as it ends. This simple satisfaction rating is applied to the supervisor’s KPIs, providing a clear sense of the general sentiment of the workers. High scores validate the supervisor’s effectiveness, while lower scores highlight areas for improvement.How do these features help in planning and reacting to changes?
The real-time data provided by ratings and feedback allows businesses to plan more accurately and react quickly to changes. This visibility and control help in optimizing workforce management, ensuring compliance, and maintaining high performance standards.